Refund and Dispute Policy

This Refund and Dispute Policy ("Policy") outlines the terms and conditions for refunds and disputes related to services provided by LETSCHAAD PTE. LTD ("Company," "we," "us," or "our"). By using our services, you agree to this Policy.

1. Refund Eligibility

Refunds are generally not provided for services rendered, as our AI agent's performance is dependent on various external factors including, but not limited to, job market conditions, candidate qualifications, and company hiring practices. However, we may consider refunds under specific circumstances:

Service Non-Delivery: If we fail to provide the core service as described (e.g., the AI agent does not process any applications for an extended period due to a system error on our part).
Technical Malfunction: If a significant technical malfunction on our end prevents the service from being used for an unreasonable duration, and we are unable to resolve it within a reasonable timeframe.
Duplicate Charges: In case of accidental duplicate billing for the same service.

Refund requests must be submitted within 7 days of the incident or charge in question.

2. Non-Refundable Circumstances

Refunds will NOT be issued for:

Dissatisfaction with job application outcomes (e.g., not receiving interview calls, not getting hired).
Changes in personal circumstances or job search goals after service commencement.
Failure to provide accurate or complete information required for the AI agent to function effectively.
Violation of our Terms of Service.
Services that have been substantially used or completed.

3. How to Request a Refund or Dispute a Charge

To request a refund or dispute a charge, please contact our customer support team at support@letschaad.xyz or call us at +1 (424)361-0469. Your request should include:

Your full name and email address associated with your account.
The date and amount of the transaction you are disputing.
A detailed explanation of the reason for your refund request or dispute.
Any relevant supporting documentation (e.g., screenshots, error messages).

We will review your request within 5-7 business days and notify you of our decision. If a refund is approved, it will be processed to the original method of payment within 10-14 business days.

4. Dispute Resolution

We are committed to resolving disputes fairly and efficiently. If you are not satisfied with our decision regarding a refund request, you may escalate the dispute by replying to our decision email, clearly stating your reasons for escalation. We will then conduct a further review by a senior member of our team.

This Policy is subject to change without prior notice. Please review it periodically for updates.